Help Center & FAQ
Everything you need to know about bringing comfort and style to your home with Lifely.
What is the estimated delivery time for my furniture?
Delivery times vary by location. Metro areas typically receive orders within 3-5 business days, while regional deliveries may take 7-10 business days. You will receive a tracking link as soon as your order leaves our warehouse.
Do you offer assembly services for your products?
Most Lifely furniture is designed for easy 'flat-pack' assembly with comprehensive instructions included. While we do not offer direct assembly services, our pieces are engineered for simple setup that usually requires only basic household tools.
What is your return policy if I change my mind?
We want you to love your space. If you change your mind, you can return your item within 30 days of delivery, provided it is in its original packaging and unassembled. Please note that return shipping costs apply.
Does Lifely furniture come with a warranty?
Yes, all our products come with a standard 12-month warranty against manufacturing defects. We stand by the quality of our craftsmanship and will repair or replace any faulty items during this period.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options including Afterpay and Zip Pay to help you style your home now and pay over time.
How can I track the status of my order?
Once your order is dispatched, you will receive an email notification containing a unique tracking number and a link to our courier partner's portal for real-time updates.